Data Protection & Privacy
This Privacy Policy ("Policy") describes how ph497 ("ph497," "we," "us," or "our") collects, processes, stores, uses, and protects the personal information of individuals ("you," "your," "Player," or "User") who access or use the ph497 online gaming platform, website, and related services (collectively, the "Platform").
This Policy applies to all personal information collected through the ph497 website at ph497.club, the ph497 mobile application where applicable, customer support interactions, marketing communications, and any other channel through which you provide information to ph497. By registering for and using the ph497 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
1.2 — Relationship to Terms & ConditionsThis Privacy Policy forms part of and should be read in conjunction with ph497's Terms & Conditions. In the event of any inconsistency between this Policy and the Terms & Conditions on privacy-related matters, this Privacy Policy shall prevail.
ph497 acts as the personal information controller (as defined under Republic Act No. 10173) with respect to all personal data collected from players and users of the Platform. ph497 operates as an online gaming platform under a license granted by the Philippine Amusement and Gaming Corporation (PAGCOR).
2.2 — Data Protection Officerph497 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. The DPO can be reached through the contact details provided in Section 15 of this Policy.
ph497 collects various categories of personal data depending on how you interact with the Platform. The categories below describe the full scope of data that may be collected across different player interactions:
| Category | Examples of Data Collected | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number and type (e.g., PhilSys, passport, UMID, SSS, driver's license) | Yes — KYC required |
| Contact Data | Philippine mobile number, email address, residential address (city/municipality, province) | Yes — registration |
| Account Data | Username, encrypted password, account status, login history, session timestamps, IP address at login | Yes — account operation |
| Financial Data | GCash / PayMaya account reference, bank name (BPI, BDO, Metrobank), transaction amounts, deposit and withdrawal history, source of funds documentation | Yes — payments |
| Gaming Data | Game session records, bet amounts, game outcomes, RTP data, bonus usage history, wagering records, game preferences | Yes — regulatory |
| Device & Technical Data | Device type and model, operating system, browser type and version, IP address, geolocation (country/city level), session duration, page views | Automatic — platform operation |
| Communications Data | Records of live chat support interactions, email correspondence with ph497, survey responses, feedback submissions | Where applicable |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status and history, session time alerts, responsible gaming tool usage | Where applicable |
To the extent that ph497 collects sensitive personal information as defined under RA 10173 (such as government-issued ID data and financial information), ph497 applies heightened security measures and processes such data only where strictly necessary for identity verification, payment processing, or PAGCOR regulatory compliance.
3.3 — Data You Choose Not to ProvideWhere collection of personal data is mandatory for account registration, identity verification, or payment processing, failure to provide the requested information may result in ph497 being unable to open or maintain your account, process payments, or provide certain services. ph497 will inform you at the point of data collection whether provision of particular information is mandatory or optional.
ph497 collects personal data directly from you when you:
When you visit or use the ph497 platform, certain technical and usage data is automatically collected through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser settings, pages visited, game sessions accessed, and click-stream data. This automated collection cannot be disabled without affecting core platform functionality.
4.3 — Third-Party SourcesIn limited circumstances, ph497 may receive personal data about you from third parties, including: payment service providers (such as GCash / Maya Philippines, BPI, BDO, Metrobank) for the purpose of verifying transactions; identity verification service providers used for KYC processing; fraud detection and anti-money laundering screening services; and PAGCOR or other Philippine regulatory authorities in connection with ph497's licensing obligations.
ph497 processes your personal data for the following specific purposes:
ph497 processes your personal data on one or more of the following legal bases as recognised under Republic Act No. 10173 and its Implementing Rules and Regulations:
ph497 may share your personal data with carefully selected third-party service providers who process data on ph497's behalf under written data processing agreements. These include:
ph497 is required under its PAGCOR license and applicable Philippine law to disclose player information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as mandated by law. ph497 may also disclose personal data to law enforcement authorities where required by a valid court order or legal process.
7.3 — No Sale of Personal Dataph497 does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. Personal data shared with third parties is shared only for the specific purposes described in this Policy and subject to appropriate data protection safeguards.
Some of ph497's service providers and game software partners may be located outside the Republic of the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under RA 10173, ph497 ensures that appropriate safeguards are in place, such as contractual clauses approved by the National Privacy Commission or equivalent data transfer mechanisms.
8.2 — Philippine Data Sovereigntyph497 stores its primary player database and financial records on servers located within or subject to the jurisdiction of the Republic of the Philippines. Any cross-border transfer of data is conducted in compliance with the cross-border transfer provisions of RA 10173 and the NPC's applicable regulations.
ph497 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The following retention guidelines apply:
Upon expiry of the applicable retention period, ph497 will securely delete or anonymise your personal data so that it can no longer be linked to you, except where retention is required by law. Data that has been anonymised and cannot be re-identified is no longer considered personal data and may be retained indefinitely for aggregate statistical purposes.
ph497 implements industry-standard technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include:
While ph497 implements robust security measures, no internet transmission or electronic storage system is entirely immune to risk. You are responsible for maintaining the security of your ph497 account credentials. You must not share your password with any person and should use a unique password not used on other services. If you suspect your account has been compromised, contact ph497 support immediately.
10.3 — Data Breach NotificationIn the event of a personal data breach that poses a real risk to the rights and freedoms of affected data subjects, ph497 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required under RA 10173. Affected data subjects will be notified promptly in accordance with NPC guidelines and the severity of the breach.
ph497 uses cookies, web beacons, pixel tags, and similar tracking technologies on its website and platform. These technologies serve the following purposes:
You may adjust your browser settings to refuse or delete certain cookies. Note that disabling cookies may affect the functionality of the ph497 platform, including your ability to log in and play games. ph497 does not use third-party advertising or social media tracking cookies.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph497:
The ph497 platform is strictly prohibited for persons under the age of twenty-one (21) years. ph497 does not knowingly collect personal data from individuals under 21. If ph497 discovers that a player under 21 years of age has provided personal data and registered an account, ph497 will immediately suspend that account, delete all personal data associated with it to the extent permitted by regulatory retention requirements, and report the matter to PAGCOR as required.
13.2 — Age Verificationph497 enforces age verification through mandatory KYC checks using government-issued Philippine ID documents for all registered accounts. This requirement exists to protect minors and to comply with ph497's PAGCOR license conditions. Parents and guardians who believe a minor has accessed the ph497 platform should contact ph497 support immediately.
ph497 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The effective date of the current version is stated at the top of this Policy. Where a material change is made to this Policy, ph497 will provide notice through the Platform and, where appropriate, by email to your registered address at least seven (7) days before the change takes effect.
14.2 — Continued Use as AcceptanceYour continued use of the ph497 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the updated Policy. If you do not agree to the updated Policy, you should discontinue use of the Platform and may request account closure by contacting ph497 customer support.
To exercise any of the data subject rights listed in Section 12, or to raise a privacy concern or complaint regarding ph497's handling of your personal data, please contact the ph497 Data Protection Officer using the following details:
If you are not satisfied with ph497's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about the NPC's complaint process is publicly available through official Philippine government channels.
Under Republic Act No. 10173, you have the following rights over your personal data held by ph497. You can exercise these rights at any time by contacting our Data Protection Officer.
You have the right to be informed that your personal data is being collected and processed, and to know the purposes for which it is being used — which is what this Privacy Policy exists to tell you.
You may request a copy of the personal data ph497 holds about you, including information about what categories of data are held, where it came from, and who it has been shared with.
If any personal data ph497 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Most basic account data can be updated directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, where you withdraw consent, or where processing is unlawful — subject to ph497's legal retention obligations under PAGCOR and AMLA requirements.
Where processing is based on your consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
You have the right to object to ph497's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds specific to your situation.
Six pillars of the ph497 data protection framework — built to meet the standards Filipino players deserve.
All personal data transmitted to and from ph497 is protected by 256-bit TLS encryption — the same standard used by Philippine banks and financial institutions. Your data cannot be read in transit.
ph497 operates in full compliance with the Philippine Data Privacy Act of 2012 and its Implementing Rules. A designated Data Protection Officer oversees all data processing activities and handles player data requests.
ph497 will never sell, rent, or trade your personal data to advertisers, data brokers, or third-party marketers. Data is shared only with necessary service partners under strict data processing agreements.
ph497 collects only the data that is genuinely necessary for account operation, payment processing, and PAGCOR regulatory compliance. We do not collect data "just in case" — every data point collected serves a specific, documented purpose.
ph497's data infrastructure undergoes regular independent security assessments and penetration testing. Vulnerabilities are remediated on a strict timeline. Player data protection is reviewed as part of every platform update.
ph497 follows documented data retention schedules aligned with PAGCOR, AMLA, and RA 10173 requirements. Data is securely deleted or anonymised once retention periods expire. We do not hold your data indefinitely.
Data Privacy Reminder: ph497 handles your personal data in accordance with RA 10173 (Data Privacy Act of 2012). For data access requests, corrections, or to exercise any right described in Section 12, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." Also review our Terms & Conditions and Responsible Gaming page for related policies. ph497 is operated under PAGCOR license. Must be 21+ to register and play.
Now that you know how ph497 handles your data, explore everything the platform has to offer — live casino, slots, Bingo, Rummy, and more, all within a PAGCOR-regulated environment that puts your security and privacy first.
Must be 21+ to register and play. PAGCOR license conditions apply. Please gamble responsibly.